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Rise & Fall Help Center

Rise & Fall Help Centre, FAQs and Contact Us Form

Rise & Fall Help Centre

Where is my order?

How much is delivery and how long does it take?

I believe that my order is stuck or lost in the courier network

Why has my British Wool bedding not arrived yet?

How can I change my shipping address?

How can I change my billing address?

Do you ship internationally?

Which carriers do you use?

Shipping & Tracking

What is your returns policy?

How do I start a return?

I lost the returns form

How long does it take for my return to process?

Do you offer exchanges?

Returns & Exchanges

How can I edit or cancel my order?

I forgot to apply my discount code

I have a problem with my discount code

I am missing an item in my order

I received an incorrect product

An item in my Rise & Fall order has arrived damaged, what should I do?

Can I place a trade order?

How can I change my payment method?

Is it possible to place an order by telephone?

Orders & Billing

Can I customise the content of the bedding duvet set bundle?

One of the products I am looking at is out of stock

Need help choosing the right bedding size?

Need help choosing the right apparel size?

Will the fitted sheet fit my mattress size and depth?

Differentiating Crisp & Cool Organic (400TC) from Soft & Smooth (600TC) sheets

Differentiating British Wool from Recycled Down bedding

Why choose European Flax Linen bed linen?

Choosing the right pillow density

Product Availability & Selection

Caring for Cotton bedding

Caring for Linen bedding

Caring for Organic Wool bedding

Caring for Recycled Down bedding

Caring for Grade-A Cashmere products

Caring for Merino products

Product Care

All articles

Categories

Shipping & Tracking

Returns & Exchanges

Orders & Billing

Product Availability & Selection

Product Care